TERMS OF SERVICE

1. GENERAL PROVISIONS & PUBLIC OFFER

THIS DOCUMENT IS A PUBLIC OFFER (TERMS OF SERVICE) OF THE CLERIZ BRAND OPERATING FROM BALTA, UKRAINE. BY ACCESSING CLERIZ.COM AND PLACING AN ORDER, YOU FULLY AGREE TO AND ACCEPT THE TERMS OUTLINED HEREIN.

ALL PURCHASES AND AGREEMENTS EXECUTED ON THIS PLATFORM ARE GOVERNED BY THE CONSUMER PROTECTION LAWS AND APPLICABLE E-COMMERCE REGULATIONS OF UKRAINE.

2. SHIPPING & DISPATCH

ALL ORDERS ARE DISPATCHED AND DELIVERED ACROSS UKRAINE VIA NOVA POSHTA (BRANCHES, POSTOMATS, AND COURIER DELIVERY).

• IN-STOCK DROPS: ORDERS ARE PROCESSED AND DISPATCHED WITHIN 1–3 BUSINESS DAYS FOLLOWING PAYMENT AND CONFIRMATION.
• PRE-ORDERS: PRE-ORDER ITEMS ARE MANUFACTURED IN EXCLUSIVE SMALL BATCHES. ESTIMATED PRODUCTION AND DISPATCH TIMELINES ARE SPECIFIED ON EACH PRODUCT PAGE AND EXECUTED ACCORDINGLY.

TRACKING NUMBERS ARE PROVIDED AUTOMATICALLY VIA SMS / EMAIL ONCE THE SHIPMENT IS HANDED OVER TO NOVA POSHTA.

3. RETURNS & EXCHANGES

RETURNS AND EXCHANGES ARE SUBJECT TO THE CONSUMER PROTECTION LAWS OF UKRAINE.

• ELIGIBLE GOODS MAY BE RETURNED OR EXCHANGED WITHIN 14 DAYS OF RECEIPT.
• ITEMS MUST BE IN THEIR ORIGINAL, UNWORN, UNWASHED, AND UNDAMAGED CONDITION WITH ALL ORIGINAL LABELS, TAGS, AND PACKAGING INTACT.
• IF AN ITEM ARRIVES DEFECTIVE OR INCORRECT, CLERIZ WILL FULLY COVER RETURN SHIPPING AND EXCHANGE/REFUND COSTS UPON VERIFICATION.

TO INITIATE A RETURN OR EXCHANGE, CONTACT OUR SUPPORT TEAM AT INFO@CLERIZ.COM WITH YOUR ORDER NUMBER.

4. PRIVACY & COOKIE POLICY

CLERIZ RESPECTS USER PRIVACY AND USES COOKIES STRICTLY TO ENSURE PLATFORM FUNCTIONALITY, CART PERSISTENCE, AND ENHANCED USER EXPERIENCE DURING HIGHER-TRAFFIC DROPS.

• ESSENTIAL COOKIES: REQUIRED FOR SESSION SECURITY, CART PERSISTENCE, AND CHECKOUT FLOWS.
• ANALYTICS COOKIES: ANONYMOUS METRICS USED TO MONITOR INFRASTRUCTURE STABILITY AND LOAD SPEED.

YOU MAY MODIFY YOUR COOKIE PREFERENCES AT ANY TIME USING OUR CONSENT BANNER OR YOUR BROWSER SETTINGS.

5. CONTACT SUPPORT

FOR LEGAL ENQUIRIES, ORDER DISPUTES, RETURN ASSISTANCE, OR PUBLIC OFFER QUESTIONS, CONTACT US AT:

EMAIL: INFO@CLERIZ.COM

LEARN MORE ABOUT OUR BRAND AND PHILOSOPHY ON THE ABOUT PAGE.